Your privacy is important to us.
- We only collect data that is important for the functioning or improvement of our products.
- Whenever possible we refrain from collecting individual-related data.
- We strive to protect all information we have about our users.
- We do not sell individual-related data.
By using the Service, you are expressing your agreement to this Policy and the processing of your data, including your personal information, in the manner provided in this Policy. If you do not agree to these terms, please do not use the Service.
2. Information Requests
Please note: Before furnishing any information, we may insist on being sent some form of documentation to prove the enquirer’s identity and confirm its authenticity.
3. Information Collection and Use
Thoughtfish collects information as described below. Our primary goals in collecting and using information is to create your account, provide Services to you, improve our Service, contact you, conduct research and create reports for internal use. We store information on servers located in Germany via Amazon Web Services and may store information on servers and equipment in other countries.
In server log files, Thoughtfish automatically collects and saves the following information that your browser relays to us:
- Browser type and version
- Operating system
- Referrer URL (the website visited prior to ours)
- IP address
- Time of your query
These data cannot be related to a specific person. We do not merge these data with other sources. After a statistical analysis, these data are deleted regularly.
If you register on our website, participate in competitions or subscribe to our newsletter, it is necessary that you provide us with personal data. This data may include, for example, your name, address, email address or other personal data that will be requested by Thoughtfish in individual cases.
4.2. Google Analytics
We use Crashlytics — a service offered by Fabric — a company owned by Google Inc. 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Crashlytics provides us with information about crashes and malfunctions in this application. In case of malfunction or failure, the following information is transmitted to Crashlytics and collected by us:
- IP-address of the device
- information about the device, such as: device ID, model and device type, name and version of the OS, settings and language of the device
- version and functionality of the application
- time of failure
Data transmitted to Crashlytics is neither stored or transferred to other services or resources, nor associated with other data available to Google.
For more information on Crashlytics privacy settings, please access:
Google is certified under the Privacy Shield and hereby guarantees compliance with European privacy laws:
5. Use of Other Plugins
Our games, services and websites may also contain other plugins. Each plugin is the responsibility of its provider (e.g. Twitter, Google). This means that we have no control over the amount of information that the respective provider collects with the help of its own plugin, or how it then uses that information. If the user is not yet a customer of the provider or has not (yet) consented there to having his/her data collected and used, we recommend not clicking on these plugins. If, on the other hand, the user is already a customer of the plugin provider, he/she should refer directly to the relevant provider for information on the kind and amount of personal data it collects and uses, and for what purpose.
6. iOS and Android Platforms
When you use any of the Thoughtfish games or applications on a mobile platform, we may collect and record certain information such as your unique device ID (persistent / non-persistent), hardware type, media access control (“MAC”) address, international mobile equipment identity (“IMEI”), the version of your operating system (“OS”), your device name and your email address (if you have connected to Facebook or Google+). This information is useful to us for troubleshooting and helps us understand usage trends.
In addition, we create a unique user ID to track your use of our Service. This unique user ID is stored in connection with your profile information to track the Thoughtfish games you are playing.
7. Facebook Connect
Thoughtfish uses plugins to enable the invitation of Friends via Facebook, from the social networking site facebook.com. These plugins are operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”). The plugins can either be identified by one of the Facebook logos (a white “f” on a blue tile or a “thumbs up” sign), or by being specially marked “Facebook Social Plugin”.
If a user pushes the button “Invite via Facebook”, his or her internet browser connects directly with the Facebook servers. Facebook sends the content of the plugins directly to the user’s browser and back. Since we have absolutely no control over the amount of data that Facebook collects with the help of these plugins, we would like to share our latest knowledge with you: If the user is logged in on Facebook at the same time, Facebook can allocate the visit to the user’s personal Facebook account. If the user interacts with the plugins, that information is immediately transmitted by the browser directly to Facebook, where it is saved. If the user is not using Facebook, the service can still collect and store the IP address. More information on how much data is collected and why, and how it is then processed and used by Facebook, as well as details about the users’ rights and the settings available for protecting users’ privacy, can be obtained from Facebook’s data protection policy at www.facebook.com/policy.php. If a user has signed up to Facebook but does not want Facebook to collect data and link it up with the data stored on Facebook, he/she must log off Facebook. If you have no Facebook account and/or have not (yet) consented to have your data collected and used by Facebook, we recommend you not use or activate Facebook plugins.
8. Customer Service
We may collect your email address when you contact our support crew and we may use that email address to contact you about your gaming experience with Thoughtfish games and notify you about company news and promotions. If you no longer wish to receive certain email notifications you may opt-out at any time by following the unsubscribe link located at the bottom of each communication.
9. Push Notifications
We may occasionally send push notifications through our mobile applications to send you game updates and other service-related notifications that may be of importance to you. You may opt-out of receiving these types of communications at any time by turning them off at the device level through your settings.
10. Game Data Collection
Whenever you play our games, we collect data about all of your interactions with the game and with the other players inside the game via server log files. This information may be associated with your player ID, IP address, or device ID for the purpose of providing you our Services and improving them. This data is stored within Amazon Web Services.
11. Other Collection
We may provide you the opportunity to participate in a sweepstakes or contest through our Service. If you participate, we will request certain personal information from you. Participation in these sweepstakes and contests are voluntary and you therefore have a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and shipping address), and demographic information (such as zip code).
We use this information to notify winners and award prizes, to monitor traffic, or to personalize the Service. We may use a third-party service provider to conduct these sweepstakes or contests; that company is prohibited from using our users’ personal information for any other purpose.
12. Mobile Analytics
We use mobile analytics software to allow us to better understand the functionality of our Mobile Software on your device. This software may record information such as how often you use the application, the events that occur within the application, aggregated usage, performance data, and from where the application was downloaded. We do not link the information we store within the analytics software to any personal information you submit within the mobile application.
Facebook Analytics: https://www.facebook.com/about/privacy
13. How We Use Information
We use information collected through our Service for purposes described in this Policy or disclosed to you in connection with our Service. For example, we may use your information to:
- create game accounts and allow users to play our games
- identify and suggest connections with other Thoughtfish users (i.e. Matchmaking)
- operate and improve our Service
- understand you and your preferences to enhance your experience and enjoyment using our Service
- respond to your comments and questions and provide customer service
- provide and deliver products and services you request
- send you related information, including confirmations, invoices, technical notices, updates, security alerts, and support and administrative messages
- communicate with you about promotions, rewards, upcoming events, and other news about products and services offered by Thoughtfish and our selected partners
- enable you to communicate with other users
- link or combine it with other information we get from third parties, to help understand your preferences and provide you with better services.
14. Duration of storage
Thoughtfish does not share your personal information except as approved by you or as described below:
Thoughtfish may engage other companies and individuals to perform services on our behalf. An example of these services includes analyzing data and providing customer support. These agents and service providers may have access to your personal information in connection with the performance of services for Thoughtfish.
We may release your information as permitted by law, such as to comply with a subpoena, or when we believe that release is appropriate to comply with the law; investigate fraud, respond to a government request, enforce or apply our rights; or protect the rights, property, or safety of us or our users, or others. This includes exchanging information with other companies and organizations for fraud protection.
Thoughtfish may share your information in connection with any merger, sale of our assets, or a financing or acquisition of all or a portion of our business to another company. You will be notified via email and/or notice on our site of any change in ownership or users of your personal information.
We may share aggregate or anonymous information about you with advertisers, publishers, business partners, sponsors, and other third parties.
Thoughtfish takes reasonable measures to protect your information from unauthorized access or against loss, misuse or alteration by third parties.
Although we make good-faith efforts to store the information collected on the Service in a secure operating environment that is not available to the public, we cannot guarantee the absolute security of that information during its transmission or its storage on our systems. Further, while we attempt to ensure the integrity and security of our network and systems, we cannot guarantee that our security measures will prevent third-party “hackers” from illegally obtaining access to this information. We do not warrant or represent that your information will be protected against, loss, misuse, or alteration by third parties. No method of transmission over the internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security.
We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services, contact us at firstname.lastname@example.org. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
17. Our Policy Regarding Children
We do not knowingly collect or solicit personal information from anyone under the age of 13 or knowingly allow such persons to use our Service. If you are under 13, please do not send any information about yourself to us, including your name, address, telephone number, or email address. No one under the age of 13 may provide any personal information. In the event that we learn that we have collected personal information from a child under age 13, we will delete that information as soon as possible. If you believe that we might have any information from or about a child under the age of 13, please contact us at email@example.com.
18. International Transfer
We may transfer information that we collect about you to affiliated entities, or to other third parties across borders and from your country or jurisdiction to other countries or jurisdictions around the world. Please note that these countries and jurisdictions may not have the same data protection laws as your own jurisdiction, and you consent to the transfer of information to Germany or other countries and the use and disclosure of information about you, including personal information, as described in this Policy.